Shipping and Return Policy
Shipping, Return & Exchanges
SHIPPING TERMS AND CONDITIONS
All items will be shipped within 1-2 business days from the date of purchase unless, weather or natural disaster does not permit.
Shipping and Transit times begin after order is processed.
All orders ship from our Warehouse in Addison, Texas (Dallas Metroplex Area)
Priority and Overnight Orders are processed same day if received by shipping cut-off time of 2pm.
Orders may be delayed due to the ongoing Covid19 Pandemic and are beyond our control.
FedEx 2-day shipping doesn't include weekends.
***Please be advised that FedEx does not deliver to PO boxes
***PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS
International Shipping
International shipments may be subject to import taxes, customs duties and fees.
Customs, duties, and taxes are non-refundable: A shipment that is refused for any reason, the cost of the original shipping and any return shipping charges will not be refunded.
We do not refund original shipping charges for orders that are refused for delivery at customs.
LOST/STOLEN PACKAGES
3:16 Collection is not responsible for any packages lost in transit once an order has left the warehouse. If there is an issue where a package is lost, stolen, or delayed, we will contact the carrier and file a claim. If the claim is denied and the package can not be recovered, we will not replace or refund any lost or stolen packages. Please be advised that we offer insurance protection for purchase at checkout.
***For the benefit of our customers we partnered with Route Protection to offer optional shipping insurance. The purchase of insurance is intended to protect the customers investment and provide reimbursement in the case of lost or stolen packages. (Reimbursement is not guaranteed and is dependent upon investigation.)
RETURNS/EXCHANGES
We want you to be 100% satisfied with 3:16 Collection purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable.
To return or exchange an item please submit a request here and follow the instructions.
All returns will be mailed to
3:16 Returns
4550 Sunbelt Dr.
Addison, TX 75001
- Once the return is approved to ship, customers are responsible for return shipping.
- Once your return is received and approved, your new item(s) will be shipped out at no additional cost or we will issue your refund.
- If the return is denied your original item will be shipped back to you.
*** Return request submissions will be approved or denied for shipping in 1-2 business days
For additional questions email 316@316collection.com please be sure to include your order # in the email.
INTERNATIONAL EXCHANGES
We are unable to provide automatic exchanges for international orders at this time. Should you require a different size, color, or item you have received, please return your order following the instructions above and place a new order for your desired item on our website at 316collection.com
RETURN/EXCHANGE REQUEST
