Return & Exchanges
SHIPPING TERMS AND CONDITIONS. All items will be shipped within 3 business days from the date of purchase. 3:16 Collection is not responsible for any items lost in transit once order has left the warehouse. If there is any issue where a package is lost, stolen or delayed, we will contact the carrier and file a claim. If the claim is denied, we will not replace or refund lost or stolen packages. Please advise we offer insurance protection at checkout.
We want you to be 100% satisfied with 3:16 Collection purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please email us at firstname.lastname@example.org and we’ll make things right.
To return or exchange an item please follow the steps below:
- Mail your return to:
4550 Sunbelt Dr.
Addison, TX 75001
Include a note with your intention (return or exchange noting the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Customer are responsible for return shipping, once we receive the product we can process your refund.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
For additional questions email email@example.com please be sure to include your order # in the email.